Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a form, request a quote, or ask about our carpet-cleaning services.

Depending on how you contact us, this information may include:

• Your name.
• Your phone number and email address.
• Your property address or service location.
• Details about your carpet-cleaning needs, stains, or odors.
• Your preferred appointment date or other scheduling details.
• Any additional information you choose to include in a message.

We may also receive basic technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and approximate usage data, depending on the website services and tracking tools in use.

Please do not submit payment card details, passwords, or other sensitive information through a general contact form.

2. How We Collect Information

Information may be collected through the following methods:

• Contact forms: When you submit a service inquiry or request a quote through our website.
• Phone calls and messages: When you call, email, or otherwise contact us directly.
• Website technology: Through server logs, cookies, analytics, or similar tools, if enabled on our website.
• Service communications: When you provide information needed to discuss, schedule, or complete a requested job.

The information collected depends on the method you use to contact us and the features enabled on our website.

3. How We Use Your Information

We use personal information for legitimate business purposes related to your inquiry or requested services. These purposes may include:

• Responding to questions and quote requests.
• Discussing service options and preparing estimates.
• Scheduling appointments and communicating about your booking.
• Providing and managing carpet-cleaning services.
• Following up about a requested service or customer concern.
• Maintaining business records and responding to legal obligations.
• Protecting the website against spam, misuse, and security issues.
• Understanding website performance and improving the visitor experience, where analytics tools are used.

We do not use information for purposes that are materially different from those described here without providing any notice or obtaining any consent required by applicable law.

4. How We Share Information

We do not sell personal information for money. We may disclose information in limited circumstances, including:

• Service providers: Companies that help operate our website, host our forms, manage communications, provide analytics, or support our business operations.
• At your direction: When you ask us to share information or authorize a particular disclosure.
• Legal and safety reasons: When disclosure is reasonably necessary to comply with applicable law, respond to valid legal process, protect rights, or address security concerns.
• Business changes: If information must be reviewed or transferred as part of a business sale, reorganization, or similar transaction, subject to applicable law.

Service providers may process information on our behalf to perform the services they provide. We do not authorize them to use information for unrelated purposes where prohibited by our agreements or applicable law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support basic website functions, remember preferences, measure traffic, or understand how visitors use the site.

Depending on which tools are enabled, these technologies may collect information such as pages viewed, referral sources, browser details, device information, and interactions with website content.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect how some website features work.

If we use third-party analytics, advertising, call-tracking, or session-recording tools, those tools may collect information under their own terms and privacy policies. The technologies actually used on this website should be identified and disclosed where required.

6. How Long We Keep Information

We retain personal information for as long as reasonably necessary to respond to inquiries, manage appointments, provide services, maintain business records, resolve disputes, and meet applicable legal obligations.

The appropriate retention period depends on the type of information, why it was collected, and any legal or operational requirements. When information is no longer needed, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and legitimate recordkeeping needs.

7. How We Protect Information

We take reasonable administrative and technical steps intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security. We work to limit access to information to those who need it for legitimate business purposes.

8. Your Privacy Rights and Choices

Depending on where you live and which privacy laws apply, you may have rights concerning personal information we hold about you. These rights may include requesting:

• Information about whether we process your personal information.
• Access to or a copy of certain personal information.
• Correction of inaccurate personal information.
• Deletion of personal information, subject to legal exceptions.
• Information about certain categories of third parties with whom information has been shared.
• To opt out of certain processing, such as targeted advertising or the sale of personal information, where applicable.

To make a privacy request, contact us using the information in the Contact Us section below. Please explain your request clearly so we can understand and respond to it.

We may need to verify your identity before completing certain requests. We will handle eligible requests within the time required by applicable law. Some information may need to be retained where a legal exception applies.

Where applicable law gives you the right to appeal a decision about a privacy request, you may ask us to reconsider by replying to our response and stating that you wish to appeal.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

9. Links to Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate independently and may have their own privacy policies, cookies, and data practices.

We are not responsible for the privacy practices of websites we do not operate. We encourage you to review the privacy policy of any third-party website before providing personal information.

10. Children’s Privacy

Our carpet-cleaning services and website are intended for a general audience, not specifically for children. We do not knowingly collect personal information directly from children in circumstances where parental consent is required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate steps where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change. When we make changes, we will update the date displayed at the top of this page.

We encourage visitors to review this page periodically to stay informed about how information is handled.