Terms & Conditions

1. Website Use

You may use this website for lawful purposes, including learning about our services, requesting information, and contacting us. You agree not to misuse the website, attempt unauthorized access, interfere with its operation, or submit information that is knowingly false or misleading.

Website content is provided for general informational purposes. Service descriptions, availability, and other details may change over time.

2. Services We Provide

Our website provides information about carpet cleaning and related cleaning services in Medford, Oregon, and surrounding areas. Services may include residential carpet cleaning, move-in or move-out cleaning, pet stain and odor treatment, smoke odor cleaning, upholstery cleaning, and tile and grout cleaning, where offered.

The availability and suitability of a particular service depend on the property, material, condition, location, and details confirmed when you contact us. Submitting a request does not automatically confirm a booking.

3. Estimates and Pricing

Any prices, starting rates, or estimates shown on this website are subject to the conditions stated with them. The final price may depend on factors such as the areas to be cleaned, carpet condition, size, staining, odor treatment, furniture, access, and additional work requested.

Please provide accurate information when requesting an estimate. If the actual job differs materially from the information provided, the price or scope of work may need to be reviewed with you before additional work is performed.

We will communicate applicable pricing and any agreed additional charges before proceeding with work outside the agreed scope. An estimate is not a confirmed price unless expressly agreed otherwise.

4. Appointments and Property Access

Appointment requests are subject to availability and confirmation. We may contact you to confirm the service address, requested areas, access arrangements, and other details necessary to prepare for the appointment.

Please ensure that we can safely access the agreed work areas at the scheduled time. Delays, access problems, unsafe conditions, or significant differences between the requested and actual work may require an appointment adjustment.

If an appointment needs to change, we will communicate with you as reasonably practicable.

5. Payments

Payment terms, accepted payment methods, and the time payment is due will be communicated when your service is arranged. You agree to pay the amount agreed for the services provided, including any additional work that you approve.

If a deposit, advance payment, or other special payment arrangement applies, its terms should be confirmed before the booking is finalized.

6. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as possible using the contact details provided on this website or in your booking confirmation.

Any cancellation fees, deposit rules, missed-appointment charges, or rescheduling restrictions will apply only when communicated to you as part of the agreed booking terms and permitted by applicable law.

7. Cleaning Results and Limitations

Cleaning results vary according to carpet fibers, age, wear, previous cleaning, staining, contamination, and other conditions. We cannot guarantee the complete removal of every stain, odor, discoloration, or embedded contaminant.

Pet urine, smoke residue, old stains, dye damage, permanent discoloration, and contamination that has reached carpet backing, padding, or subfloor materials may require additional treatment or other remediation beyond routine cleaning.

Cleaning may improve the appearance or condition of a surface without restoring it to a new or original state. We will discuss material limitations or additional treatment needs when they can reasonably be identified.

Unless a separate written service guarantee is expressly provided, no specific cleaning outcome is promised.

8. Customer Responsibilities

Before the appointment, please tell us about known damage, delicate materials, prior treatments, persistent odors, pet contamination, access restrictions, and any other conditions that may affect the work.

Please secure pets, remove fragile or valuable items from the work area, and provide any necessary access instructions. If furniture moving or special preparation is needed, confirm whether it is included before the appointment.

You are responsible for providing accurate service information and ensuring that the premises can be accessed safely and lawfully.

9. Property and Damage Concerns

Please notify us promptly if you believe that damage occurred during a service. Provide a description of the concern and, where possible, supporting photographs and relevant details so the matter can be reviewed.

Existing wear, loose seams, damaged backing, unstable dyes, prior discoloration, and other pre-existing conditions may affect cleaning results or how a material responds to treatment. Known concerns should be disclosed before work begins.

Nothing in these terms excludes responsibility where doing so would be prohibited by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, inaccurate information supplied by a customer, or conditions that could not reasonably be identified before work began.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including any applicable consumer rights or legally protected remedies.

11. Third-Party Websites and Services

This website may contain links to third-party websites or services for convenience. We do not control those websites and are not responsible for their content, availability, privacy practices, or terms. Please review their policies before using them.

12. Privacy

Information submitted through our website or during a service request may be handled as described in our Privacy Policy. Please review that policy to understand how personal information is collected, used, and protected.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our website, services, or applicable requirements. The updated version will be posted on this page with a revised date.

14. Governing Law

These terms are subject to applicable laws of the State of Oregon and relevant federal law. Any dispute will be handled under the laws and procedures that legally apply to the circumstances. Mandatory consumer protections remain in effect.